PO Simple

PO Simple support

Need help with suppliers, purchase orders, inventory rules, PDFs, or email delivery? Contact us and include your Shopify store domain plus a short description of what happened.

Email

support@lumatra.io

Support hours

Monday through Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding United States holidays. We aim to respond within two business days.

Before contacting support

  • Confirm PO Simple is still installed in Shopify Admin.
  • Check that the affected variant tracks inventory in Shopify.
  • Include the purchase-order number when asking about a PO.
  • Never send passwords, payment card data, or Shopify credentials.